Business days are Monday - Friday, excluding federal US holidays. We generally ship orders on Tuesdays and Fridays.
We ship nationally and internationally via USPS and UPS. Don’t see your country listed? Just send us an email at firstname.lastname@example.org
Shipping to Australia is TEMPORARILY suspended as of September 3, 2021, due to carrier issues related to the COVID-19 pandemic.
We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable.
With the exception of merchandise, many items are made-to-order, and have an estimated lead-time noted on the product page. Depending on the product, this may be 6-10 weeks. The uncertainty in the global supply-chain has caused some delays, and we need to accommodate for any additional time it may take to receive certain materials or components. That said, we strive to get orders out as quickly as we can.
While free local pick-up is always an option, we can also ship smokers and grills out of central Texas. The freight cost will vary depending on how close you are to a freight hub, current fuel prices, and other factors.
In order to ship an item via freight, it must be packaged on a pallet. We include the cost of the custom pallet and curbside lift-gate service in every quote. If you do not need lift-gate service, just let us know. Any freight charges will be invoiced separately.
Here are some general estimates to ship a 94 gallon smoker. Please contact us for a more accurate quote.
Within Texas: $550-$750
Southern West Coast: $750-$900
Northern West Coast: $875-$1200
Southern East Coast: $750-$900
Northern East Coast: $875-$1200
We can get freight quotes turned around very quickly, so just request a quote by visiting the Contact Page.
TARIFFS, DUTIES, VAT, ETC.
Shipments outside of the U.S. may be subject to your specific country’s tariffs, duties, value added tax (VAT), etc... These costs are your responsibility and are not included in the shipping charges on our website.
Please contact your local customs office for more information on these fees, as they are typically based on the value of the order and vary from country to country.